Refund Policy

Great question — your Returns & Exchanges Policy is crucial for building trust, setting boundaries, and limiting potential headaches.

Here’s a clean, realistic version tailored for a Print-on-Demand store (like yours), where you can’t accept returns for buyer’s remorse, but still want to offer help when things go wrong:

Returns & Exchanges
At Archelux, every piece is made to order — custom printed just for you. Because of this, we do not accept returns or exchanges for reasons like wrong size, change of mind, or preference.

However, if your item arrives damaged, defective, or with a printing error, we’ll make it right.

• Eligible Issues for Replacement or Refund:
  Product arrived misprinted, damaged, or flawed
• Incorrect item received (e.g., wrong size/design)

How to Report a Problem:
Email us at support@archelux.store within 7 days of delivery. Include:

• Your order number
• A clear photo of the issue
• A brief description of the problem

Once verified, we’ll send a replacement or issue a refund — no need to send the item back. Simply donate to your choice of local charity.

Non-Refundable Items:
Buyer’s remorse (you ordered the wrong item or changed your mind)

Incorrect sizing (please double-check our size charts before ordering)